Shell brings order tracking into the 21st century

Marine Equipment Products and Services — By on October 8, 2014 at 7:49 PM

Happy call center employees working in officeShell has officially launched its Shell Marine Products app, providing its customers with one-touch ability on mobile devices, to track their marine lubricant orders anytime, anywhere. This complements Shell Marine Products’ (SMP) International Customer Service Centre (iCSC), that customers can contact 24 hours a day to order and check on the status of their orders.

An additional feature of the app is SMP’s Port Services Guide, where current and prospective customers can search for where Shell’s wide range of marine lubricants are available, as well as check the information on SMP’s products and services and the latest News and Highlights.

To date, the Shell Marine Products app is now available to customers in 19 markets, namely Australia, China, Cyprus, Germany, Finland, Greece, Hong Kong, Italy, Malaysia, the Netherlands, Norway, Philippines, Singapore, Sweden, Taiwan, Thailand, the United Kingdom and Vietnam. SMP plans to roll out the app to customers in more countries, including the US and Canada by the end of 2014. Customers can install the app via the Apple iTunes App Store or Google Play Store.

“We developed this new platform with our customers in mind. We are dedicated to give our customers peace of mind that their orders are being takencare of. We have received positive reviews of our iCSC service, and this is our next step in ensuring we deliver the best possible service to our customers, ” said Jan Toschka, General Manager of Shell Marine Products.

ABOUT SHELL MARINE PRODUCTS

Shell provides lubricants for the marine industry through its Shell Marine Products business. It serves over 10, 000 vessels, ranging from large ocean-going tankers to small fishing boats in over 500 ports across 40 countries. The advice and technical services we provide help our customers achievemaximum value from using our lubricant products across all types of machinery and equipment on a ship.

“Jo”

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